Haven Wears Shipping Policy
Welcome to Haven Wears We appreciate your business and are committed to delivering high-quality caps promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders.
Order Processing Time
Our dedicated team processes orders within 0 to 1 business days, Monday through Friday.
Delivery Period
The delivery period for your purchase ranges from 1 to 3 business days within UK. Please note that shipping times begin on the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
Order Cut-Off Time
Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer Express shipping as the only delivery option, which is flat rate of £10.00 for all deliveries within UK for all orders.
No Hidden Fees: All costs are clearly stated at checkout.
Method of Delivery
Reliable Courier Services: We ship via DHL and FedEx.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
Non-Shipping Days
Please note that we do not process orders on holidays.
Confirmation of Shipment
Once your caps are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Haven Wears operates from Monday through Friday.
Item Misplacement
If your caps do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@flapkat.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@flapkat.com for assistance.
Address Change
To modify the delivery address, please contact us at support@flapkat.com or call +358 45 73991346 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken caps, please contact us immediately. Provide clear images of the damaged merchandise via email to support@flapkat.com for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Haven Wears
Phone number: +358 45 73991346
Email: support@flapkat.com
Physical address: 93 Wardour St, London W1F 0UD, United Kingdom